Returns Policy

Blaze Performance products are precision-engineered performance components. Please read this policy carefully before initiating a return.

Eligibility

We accept returns within 30 days of delivery, subject to the following conditions:

  • The product must be unopened, uninstalled, and unused
  • The product must be in its original packaging
  • Proof of purchase is required

Products that have been opened, installed, or used in any way are not eligible for return. This protects the integrity of safety-critical performance components.

Items That Cannot Be Returned

  • Products that have been installed, fitted or test-fitted to a vehicle
  • Products showing signs of installation attempts, modification or wear
  • Custom-order or made-to-order items
  • Items returned outside the 30-day window
  • Products returned without a Return Authorisation (RA) number

How to Initiate a Return

Before sending anything back, you must contact us to receive a Return Authorisation (RA) number. Returns sent without an RA number will not be accepted.

Email: sales@blazeperformance.co.za
WhatsApp: +27 83 415 8910

Where to Send Your Return

Countries With Authorised Dealers

If you purchased through an authorised Blaze Performance dealer in your country, your return must go back to that dealer — not to our South Africa head office. Contact your dealer directly or get in touch with us and we will provide your dealer’s return contact details.

Countries with authorised dealers: Australia, New Zealand, Hong Kong, India, Malaysia, Singapore, Taiwan, Bahrain, Saudi Arabia, Netherlands, United States

You can find your nearest dealer on our Global Dealers page.

South Africa & All Other Countries

Returns must be shipped to our head office at your own cost:

Blaze Performance HQ
Unit 9, Kariwood Complex
86 Kindlewood Drive
Kindlewood Estate
Durban, 4156
South Africa

We recommend using a tracked courier service. Blaze Performance is not liable for items lost or damaged in transit during a return.

Faulty or Damaged Items

If a product arrives with a manufacturing defect or shipping damage, contact us within 7 days of delivery at sales@blazeperformance.co.za with photographs of the issue. We will arrange repair, replacement or refund at our discretion.

Refunds

  • Refunds are processed within 5 business days of receiving the returned item
  • Refunds are issued to the original payment method
  • Return shipping costs are not refunded
  • There is no restocking fee

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item (subject to eligibility above) and place a new order.

Warranty & Defective Products

Warranty claims are handled separately from returns and may have different conditions depending on the nature of the fault. Contact us before initiating any warranty claim.

Email: sales@blazeperformance.co.za